Terms and Conditions - Hounslow House Clearance
Welcome to Hounslow House Clearance. These Terms and Conditions govern your use of our services and outline the responsibilities and obligations of both parties. By engaging our services, you agree to comply with these terms. Please read them carefully.
1. Definitions
- Service Provider: Hounslow House Clearance and its employees or agents.
- Client: The individual or entity requesting house clearance services.
- Services: All activities related to house clearance, including removal, disposal, and recycling of items.
2. Scope of Services
Our services include the removal of unwanted items from residential properties in Hounslow. This encompasses furniture, appliances, electronics, and miscellaneous household goods. We ensure environmentally responsible disposal and, where possible, recycling of items in line with local regulations.
2.1 Service Areas
We primarily operate within the Hounslow area, including neighboring boroughs. Should you require services outside this region, additional charges may apply.
2.2 Scheduling
Clearance appointments are scheduled upon mutual agreement. We strive to accommodate your preferred dates; however, availability is subject to our current bookings.
3. Client Obligations
As a client, you are responsible for providing accurate information regarding the items to be cleared and ensuring access to the property at the agreed-upon time. Any delays caused by insufficient access or incomplete information may result in additional charges.
3.1 Property Access
Clients must ensure that the property is accessible on the scheduled date. This includes providing keys or arranging for entry without delay.
3.2 Item Disclosure
Clients should disclose any items containing hazardous materials or requiring special handling. Unreported hazardous items may lead to increased safety risks and potential liability.
4. Pricing and Payment
Our pricing is based on the volume of items, the complexity of the clearance, and the distance traveled. An initial estimate will be provided before commencing services. Final charges may vary based on actual conditions.
4.1 Payment Terms
Payments are due upon completion of services unless otherwise agreed. We accept various payment methods, including cash, credit/debit cards, and bank transfers.
4.2 Additional Charges
Any unforeseen circumstances, such as hidden items or access issues, may incur extra fees. Clients will be informed and must approve additional charges before proceeding.
5. Cancellation and Rescheduling
Clients may cancel or reschedule their appointments with at least 48 hours' notice. Cancellations made within 24 hours may be subject to a cancellation fee to cover preparatory costs.
6. Liability
While we take utmost care in handling your items, Hounslow House Clearance is not liable for any pre-existing damage or wear and tear. Clients are advised to remove or secure fragile or valuable items prior to clearance.
6.1 Damage to Property
We endeavor to prevent any damage to your property during clearance. In the unlikely event of damage, we will assess and address the issue promptly and responsibly.
7. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.
7.1 Data Protection
We adhere to all applicable data protection laws to ensure the security and confidentiality of your information.
8. Environmental Responsibility
At Hounslow House Clearance, we are committed to environmentally sustainable practices. We prioritize recycling and donating items wherever possible to minimize landfill waste.
8.1 Recycling and Donation
Items suitable for recycling or donation are processed accordingly. Clients are encouraged to specify preferences for the disposition of their items.
9. Dispute Resolution
Any disputes arising from our services should be communicated to us directly. We aim to resolve issues amicably and promptly. If a resolution cannot be achieved, both parties may seek mediation or legal recourse as necessary.
10. Amendments to Terms
We reserve the right to update these Terms and Conditions as needed. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the revised terms.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any legal actions arising from these terms will be subject to the exclusive jurisdiction of the courts in this region.
12. Acceptance of Terms
By engaging Hounslow House Clearance, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.